Once the form on the Reserve Gear page is complete with your rental gear request and contact information, we’ll contact you within 24 hours to confirm your reservation. Or you can call us at 914-325-8439 to make a reservation. We’ll deliver the items to you at your specified location (set up if needed) and we’ll return to pick them up when your reservation ends. It’s that easy!
We now offer a pick-up option for most items. Cribs and toddler beds must be delivered and carry a minimum fee of $40. We deliver anywhere within Westchester County NY and most of Fairfield County CT. We can delivery to private residences, hotels, car rental agencies and even Westchester County Airport in White Plains. If you are unsure of your area, call us and we’ll be happy to let you know if we can delivery there. In terms of delivery fees, a minimum fee of $30 round trip will be added to all orders. This fee may be more or less depending the location and/or size of the order.
It depends: If you’re staying at a hotel we’ll arrange to have your reservation held until you are able to retrieve your items, typically from a bell hop or luggage holding room. You may also request a specific delivery time if you prefer to be present at the time of delivery. We require you or someone acting on your behalf to be present for delivery at a private residence, and it is your responsibility to identify the appropriate contact person and phone number at the delivery address. Delivery and pickup times are established by telephone. If no-one is available to receive the equipment or allow pickup at the agreed time, there will be an attempt to reschedule and an additional delivery fee of $25 will apply. If we need to return to a location for any reason that is not due to an error on the part of us, an additional $25 fee will be applied to the order.
We can be flexible: Things change, as we all know. Please notify us immediately and we’ll make every effort to accommodate you. You may cancel your order at any time up to 3 days of your scheduled delivery date to avoid any charges. If cancelling with 72-24, you will be charged half (50%) of your reservation amount. You will be charged your full reservation plus delivery if you cancel within 24 hours. If the rental equipment has already been delivered when the cancellation is made, then your card will be charged 100% for your order. Please remember that we have held the rental equipment especially for you and, in cases of cancellations, we lose the opportunity to rent to another party.
Cleanliness is a top priority. We use only a baby-safe, non-allergenic cleaner on all surfaces. Cloth items are laundered using baby-safe, non-allergenic soap and we also steam sanitize every piece of the gear for extra protection: Once cleaned to perfection and rigorously inspected, they are ready for rental.
Yes. Set-up is included in your delivery fee when you are there to accept the gear at the time of the delivery. All items include a manual on how to properly assemble and use the gear. Owing to liability concerns, we cannot install car seats. We do provide directions on how to install car seats, but if you need help, local fire departments will install or check them for free.
If there’s something you need or want, let us know. We’ll make every effort to accommodate your request.