I tend to support small local businesses, the so called "Mom and Pop" businesses, because I know the knowledge and service are usually better. This was no exception. We needed a crib for my grandson visiting from Minnesota and Diana came through for us with flying colors. When you deal with a merchant for the first time over the phone or through the internet, you are never really sure what to expect. My daughter placed the order over the internet. After speaking with Diana on the phone to set up a delivery time, I felt confident this would work out well. She was very accommodating with my tight schedule. When she delivered the product on time, we were presently surprised at the quality and cleanliness. After the holiday passed, again, she showed up as scheduled to pick up the crib. Outstanding performance, friendly service, excellent quality - what more can you ask!. Thank you Diana.